Developed structured asset management and documentation protocols for Melanoma Canada, ensuring 100% data accuracy and reducing device downtime by 20%.
• Microsoft Excel
• Data Validation
• IT Documentation
• Asset Maintenance
• Workflow Automation
Designed and standardized a remote support process integrating Active Directory and ServiceNow systems to automate user account management and improve incident resolution time by 20%.
• Active Directory
• ServiceNow
• VPN / RDP
• Endpoint Security
• Azure Administration